Terms of Service

Provider

Eccos and this website are provided by Santiago García Monsalve, a sole trader (empresario individual) registered in Spain, NIF 21105416H, Passeig del Riu, 54, planta 1º, puerta 2ª — 08241 Manresa (Barcelona), Spain. Contact: hello@imsanti.dev. Full identification details are in the legal notice (in Spanish, as required by the LSSI-CE).

The software: MIT licence

The Eccos software is open source, released under the MIT licence in its public repository. As that licence states, the software is provided “as is”, without warranty of any kind, express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.

If you self-host Eccos, your use of the software is governed by the MIT licence alone. These terms add no obligations to self-hosted use, and we provide no service, support, or data processing for self-hosted deployments unless separately agreed in writing.

Eccos Cloud: early access

Eccos Cloud is the hosted version of the gateway, operated by the provider. It is currently in early access: it is not generally available, clients are onboarded case by case, and its features, pricing, and these terms may change as the service matures. Each Eccos Cloud engagement includes a data processing agreement under Article 28 GDPR; how data is handled is described in the Privacy Policy.

Your WhatsApp Business Account

You connect and keep your own WhatsApp Business Account, and you pay Meta directly for conversations. Your relationship with Meta is governed by Meta’s own terms. Eccos is an independent project and is not affiliated with, endorsed by, or sponsored by Meta Platforms; WhatsApp is a trademark of Meta.

Your responsibilities

• Lawful communications. You are solely responsible for the lawfulness of the messages you send through the gateway, including obtaining any consent or opt-in your communications require and complying with the marketing, consumer, and sector-specific rules that apply to you.
• WhatsApp policy compliance. Complying with the WhatsApp Business Messaging Policy and the Meta terms that govern your account is your responsibility. Eccos passes your messages to Meta; it does not and cannot make them compliant for you.
• Keep your own records. The gateway stores messages only transiently (see the Privacy Policy). Your connected endpoint — not Eccos — is your system of record; keep any archive you need in your own systems.
• Credentials and configuration. You are responsible for keeping your access credentials secure and your endpoint configuration accurate.

No warranties; service levels

Eccos Cloud is provided “as is” and “as available”. During early access no specific service level, uptime commitment, or support response time is guaranteed unless expressly agreed in writing. The service depends on third parties (Meta and Cloudflare) whose availability and behaviour are outside the provider’s control.

Limitation of liability

To the maximum extent permitted by law, the provider is not liable for indirect, incidental, or consequential damages, loss of profits, loss of business, or loss of data arising from the use of or inability to use the software or the service. The provider’s aggregate liability in connection with Eccos Cloud is limited to the fees you actually paid for the service in the twelve months preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Spanish law, including liability arising from wilful misconduct or gross negligence.

Suspension and termination

The provider may suspend or terminate access to Eccos Cloud in case of material breach of these terms, use that creates a security or legal risk, or where necessary to comply with Meta’s requirements. You may stop using the service at any time. On termination, stored data is deleted as described in the Privacy Policy and the Data Deletion page.

Changes to these terms

These terms may be revised; the date below reflects the current version. Material changes will be notified to active Eccos Cloud clients before they take effect.

Governing law

These terms are governed by Spanish law. Any dispute arising from them will be submitted to the courts that are competent under applicable law.

Related pages

Privacy Policy · Data Deletion · Aviso legal · About Eccos